Privacy Policy

1. Information we collect

We may collect the following categories of information:

• Account information: name, email address, password (hashed), and profile details you provide when you register or sign in.
• Billing and subscription data: purchase status, plan type, and payment-related identifiers processed by our payment providers. We do not store full payment card numbers on our servers.
• Content you submit: files, text, prompts, and other inputs you upload or enter when using tools (for example PDF processing or AI-assisted features), as needed to provide the Service.
• Usage and device data: IP address, browser type, device information, pages visited, referring URLs, timestamps, and approximate location derived from IP.
• Communications: messages you send us via email or contact forms.

2. How we use information

We use personal information to:

• Provide, operate, maintain, and improve the Service
• Create and manage accounts, authentication, and subscriptions
• Process payments and fulfill purchases
• Respond to support requests and communicate about the Service
• Monitor usage, diagnose issues, and secure our systems
• Comply with legal obligations and enforce our terms
• Send transactional notices (and, where permitted, product updates or marketing you can opt out of)

3. Cookies and similar technologies

We use cookies and similar technologies for authentication, session management, preferences (such as theme), analytics, and security. You can control cookies through your browser settings. Disabling certain cookies may limit some features of the Service.

4. AI and content processing

Some tools use artificial intelligence or third-party processing providers to generate or transform content based on your inputs. Content you submit may be transmitted to those providers solely to deliver the requested feature. Do not upload content you are not authorized to process or that you do not want processed by such systems. We do not sell your personal information.

5. Sharing of information

We may share information with:

• Service providers who help us host, authenticate, process payments, send email, analyze usage, or run AI features
• Professional advisors (legal, accounting) when reasonably necessary
• Authorities when required by law or to protect rights, safety, or security
• A successor entity in connection with a merger, acquisition, or asset sale, subject to appropriate safeguards

6. Data retention

We retain personal information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Account data is typically kept while your account is active and for a reasonable period afterward. Uploaded files may be processed transiently or retained temporarily depending on the tool; we aim to minimize retention where practical.

7. Security

We implement administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

8. Your rights and choices

Depending on your location, you may have rights to access, correct, delete, or export your personal information, object to or restrict certain processing, or withdraw consent where processing is based on consent. To exercise these rights, contact us at info@eprod.io. You may also update account details where available in the product, and unsubscribe from marketing emails via the link in those messages.

9. International transfers

We may process and store information in the United States and other countries where we or our providers operate. Those countries may have different data-protection laws than your jurisdiction. Where required, we use appropriate safeguards for cross-border transfers.

10. Children's privacy

The Service is not directed to children under 16 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. Continued use of the Service after changes become effective constitutes acceptance of the updated policy where permitted by law.

12. Contact us

Questions about this Privacy Policy or our privacy practices can be sent to info@eprod.io. More operator details are on our Legal page. Related: Terms and Conditions.